Noritz NCC199 & NRC111 Code 760
Remote controller communication fault. The remote controller and the circuit board have lost contact. Noritz checks the connection between them and looks for damage to either. Noritz notes that this code is not mentioned in the manual's troubleshooting flowchart.
Part replacementThe verdict
Replace a part
Usually the cable run between the controller and the unit rather than either end of it. The heater is fine; what you have lost is the ability to set it.
Typical cost: $0–$500
US estimate for parts and labor. Prices vary by region and by who does the work — see how we estimate costs.
What the manual says
The meaning above is transcribed from the manufacturer's diagnostic documentation for the NCC199 & NRC111 — not averaged across the brand.
Source: Noritz Service Manual — NR50 / NR66 / NR71 / NR98 / NCC199 / NRC111 / NR111 / NC380 (Rev. July 2011) (p. 55), read Sep 2026 — the manufacturer's own documentation for this exact series.
What you can safely check
- Cut the power for a minute and restore it.
- Check the controller cable where you can see it for pinching or damage, especially after work in that wall.
- If it stays, book a service call.
Code 760 on other Noritz series
Other Noritz series report code 760 under the same fault name, but each manual is transcribed separately and they do not read alike:
Don't confuse this with
One other Noritz NCC199 & NRC111 code points at a link between two boards too. They are the same symptom reported from a different place in the unit, so which one the display shows is what tells you where to look: