Rinnai error code 25
Condensate pump fault or blocked condensate drain. Code 25 means the same thing on all 3 Rinnai series documented here — but the fix, and what it costs, is still worth reading for your exact unit.
What code 25 means on each Rinnai series
| Series | What it means | Verdict | Typical cost |
|---|---|---|---|
| Non-SENSEI | Condensate pump fault or blocked condensate drain | DIY fix | $0–$350 |
| SENSEI | Condensate pump fault or blocked condensate drain | DIY fix | $0–$350 |
| SENSEI RX | Condensate pump fault or blocked condensate drain | DIY fix | $0–$350 |
Each series links to the full page: what the manufacturer's manual says for that generation, what you can safely check yourself, and what the repair should cost.
How much the answer changes between series
Every Rinnai series that documents code 25 routes it the same way: a replacement part. That is unusual enough to be worth saying, because on this brand the same number often means different work on different generations. Here it does not — so you can act on this page without first establishing which unit you own.
The cost is documented the same way across all 3 series: $0–$350, depending on which of the manufacturer's causes turns out to be yours.
Which Rinnai do you have?
The model number is on the rating label on the unit itself. Match it against the list below — or use the full model-number decoder.
Where this comes from
Source: Rinnai Troubleshooting Tankless Water Heater Diagnostic Codes (100000652) (p. 34), read Aug 2026 — the manufacturer's own documentation for this Rinnai range.
Parts, guides and symptoms behind code 25
Everything the 3 Rinnai series point at for this code, in one list. A part named here is one the manufacturer's own procedure reaches for.